1. Introduction

HangTin (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (“PDPO”).
This Privacy Policy explains how we collect, use, and safeguard information about you when you interact with us through our website, WhatsApp Business, or other communication channels.

2. Information We Collect

We may collect and process the following types of personal data:

• Contact information such as your name, phone number, and email address.

• Messages and interactions through WhatsApp, website forms, or customer service.

• Transaction details, including order records, payment confirmation, or service history.

• Technical data such as IP address, browser type, and usage analytics (if applicable).

3. How We Use Your Information

Your personal data may be used for the following purposes:

• To respond to your inquiries, quotations, or service requests.

• To provide and manage our products and services.

• To send updates, promotions, or notifications only if you have opted in.

• To comply with applicable laws and record-keeping obligations.

We ensure that our use of personal data is fair, lawful, and limited to the stated purposes.

4. WhatsApp Business Communications

By providing your phone number, you consent to receive business communications and customer support messages from HangTin via WhatsApp Business.
We will:

• Only contact users who have voluntarily opted in.

• Use approved Message Templates for proactive notifications.

• Respect your right to stop receiving messages — simply reply “STOP” or block our WhatsApp number.

All communications follow the WhatsApp Business Policy.

5. Data Sharing and Protection

We will not sell or rent your personal data to any third party.
Your data may only be shared with:

• Trusted service providers who help us operate our business (e.g. hosting, delivery, payment, or messaging partners).

• Legal or regulatory authorities, when required by law.

We implement appropriate administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, or disclosure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or accounting obligations.

7. Your Rights Under Hong Kong Law

Under the PDPO, you have the right to:

• Request access to your personal data held by us.

• Request correction of any inaccurate information.

• Withdraw consent for marketing communications.

To exercise these rights, please contact us (see Section 9 below). We may require reasonable proof of identity before processing your request.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated “Last Updated” date. Your continued use of our services constitutes acceptance of any revised terms.